Press Releases

Independent Research Firm Names Cherwell a Leader in Enterprise Service Management Evaluation

October 10, 2019 — Cherwell was named as a Leader in The Forrester Wave™: Enterprise Service Management (ESM), Q4 2019. According to Forrester Research’s evaluation, Cherwell achieved the highest scores possible in the vision and value proposition, and commercial/pricing model criteria.

SoftwareReviews Names Cherwell Software 2019 IT Service Management Emotional Footprint Champion

September 18, 2019 — Cherwell announced that SoftwareReviews, a division of world-class IT research and advisory firm Info-Tech Research Group Inc., has ranked the Cherwell® Service Management tool a “champion” in the Information Technology (IT) Service Management (ITSM) in its 2019 ITSM Emotional Footprint Awards

Cherwell Software strengthens EMEA team to build salesand partner programmes across Europe

September 11, 2019 — Cherwell has announced the appointment of Roger Sowerbutts as sales director of UK, Ireland and France, and Pierre Aeschlimann, solution and sales strategist & evangelist to its EMEA leadership team.

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Cherwell Names Alison Alfers General Counsel

September 09, 2019 — Cherwell announced that Alison Alfers has joined the company as General Counsel starting today. She will report to Sam Gilliland, Cherwell’s chief executive officer, and will split her time between the company’s headquarters in Colorado Springs and the company’s office in Denver, Colorado.

Cherwell Named a Challenger in Gartner Magic Quadrant for IT Service Management Tools

September 04, 2019 — Cherwell was positioned again as a Challenger in the 2019 Gartner Magic Quadrant for IT Service Management Tools. Gartner’s placement of Cherwell in the 2019 Magic Quadrant for IT Service Management Tools reflects the state of ITSM as of its publication date on August 29, 2019. Cherwell believes it continues to innovate and provide customers with leading IT and enterprise service management solutions that enable businesses to run more efficiently and seamlessly as they pursue digital transformation.

Technology Alliance Partner Program Expands to Meet Growing Market Demand for Interoperability with Cherwell Software

August 07, 2019 — Cherwell announced that it has made changes to its Technology Alliance Partner (TAP) program to better enable interoperability for common customers and meet the growing demand for technology integrations to the service desk and across the enterprise.

Going from Information Age to Integration Age

July 15, 2019 — Cherwell released the results of a new study, “The Power of Process Integration in the Information Age,” revealing that even large companies are not yet realizing the potential of digital transformation. In a survey of more than 1,000 U.S. information workers, including 500 managers and executives, only about one-quarter (27%) indicate that their day-to-day processes are “highly integrated.” In other words, manual processes and lack of cross-functionality still abound in today’s workplace. However, those who report high levels of integration also report the highest levels of productivity, engagement, and satisfaction.

Cherwell Launches New IT Service Management Offering on AWS Marketplace

July 11, 2019 — Cherwell announced that the company’s Information Technology Service Management (ITSM) solution is now available on Amazon Web Services (AWS) Marketplace. The availability of the Cherwell® ITSM Software-as-a-Service (SaaS) solution on AWS, with AWS Managed Services, provides a convenient and familiar procurement process, managed hosting, and deployment process for customers looking to improve workflows for IT and across their organization.

Computer downtime trumps shortage of parking spaces as the biggest workplace irritant according to new survey

June 13, 2019 — Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three, ahead of forgotten passwords (23 percent), the absence of parking spaces (22 percent) or stolen meeting rooms (15 percent.)

Pink Elephant EMEA and Cherwell Software Team to Bring IT Service Management Expertise to EMEA Region

June 05, 2019 — Cherwell Software, LLC, (‘Cherwell’) a global leader in service management, and Pink Elephant EMEA, the international business innovator and Information Technology (IT) consultancy firm based in the Netherlands, South Africa, and the UK, announced a collaboration to help business IT organizations implement business transformation.

Media Contacts


Schwartz PR for Cherwell



Eclat for Cherwell

+44 (0) 1276 4860000


Keith Little

(703) 598-0980

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