case study santa clara county thumbnail
Case Study
Santa Clara County

The County of Santa Clara utilizes Cherwell Service Management and SaaS hosting to make work flow for over 9,000 employees and even more residents in the local county. As a brand new Cherwell customer, SCC is excited to continue their journey with Cherwell.

Read more

Cuna Mutual Case Study
Case Study
Cuna Mutual

CUNA Mutual Group helps credit unions and their members achieve financial success. Cherwell Software helped CUNA Mutual solve their maintenance overhead and upgrades. They were able to take a step back from their legacy system and move to Cherwell to reevaluate systems and simplify their platforms to be cleaner and more effective.

Read more

Heidelberg Cement
Case Study
Heidelberg Cement

Sascha Wind talks about Heidelberg Cement's greatest challenge and how they use Cherwell to help pave the way for their 950 IT employees to improve efficiencies through automated processes.

Read more

P.F. Chang’s
Case Study
P.F. Chang’s

See how PF Chang’s used Cherwell to boost service desk efficiency and improve time to resolution across their 200-location restaurant chain.

Read more

Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

Read more

Legacy Health card
Case Study 5 min
Legacy Health

The Legacy Health IT team transformed its service desk from a product-based to a service-based delivery system in just ten weeks with Cherwell's flexible configuration, integrated monitoring and management, and custom reporting.

Read more

Curtin University
Case Study
Curtin University

Thanks to dashboards, it's easy for leadership at Curtin University to view real-time metrics and examine work queues.

Read more

Western Carolina University
Case Study
Western Carolina University

Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.

Read more

The Old Mutual
Case Study
The Old Mutual

Old Mutual Life Assurance Company is a leading provider of life assurance, savings and retirement funding products across South Africa. With more than 27,000 internal global customers, Old Mutual relies heavily on its 1,100 strong IT team and 150 service specialists to keep its operations running effectively. Read how Cherwell’s ITSM solution has helped them do this.

Read more

Semantic Systems
Case Study
Semantic Systems

Semantic Systems decided it needed a more mature and robust IT service management (ITSM) tool that provided improved ITSM process management, higher levels of flexibility, in-house configuration capabilities, better licensing options and greater security measures to segregate customer information.

Read more

Utilize
Case Study
Utilize

Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.

Read more

Charlotte Mecklenburg
Case Study
Charlotte Mecklenburg Schools

Charlotte-Mecklenburg School District challenged its IT department to provide more value for customers with fewer resources.

Read more

AgriBank
Case Study 5 min
AgriBank

AgriBank's IT team created a vision for a brighter future. AgriBank moved from manual to automated processes, improving customer service and business transparency.

Read more

Hollister
Case Study 2 min
Hollister Incorporated

Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.

Read more

Banco Da Amazonia
Case Study
Banco Da Amazonia

Banco da Amazonia realized they needed an IT service management solution strapped with robust automation and customizable features to support their improved operations.

Read more

Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

Read more