image of girl sitting in front of slot machine and smiling
Case Study
Foxwoods Resort Casino

Foxwoods Resort Casino is the largest resort casino in North America, offering a vast array of gaming in seven casino properties, AAA Four-Diamond hotels, restaurants, world-renowned spas, award-winning golf, state-of-the-art theaters, exclusive retailers, and free-to-play online casino games. Delivering IT services to a resort and casino of this size is a monumental task. In addition to that, the Foxwoods’ IT team supports the Mashantucket Pequot Tribal Nation, which owns the property.

Read more

Parkview Health
Case Study
Parkview Health

Parkview required a comprehensive, configurable ITSM solution that delivered visual executive dashboards, actionable metrics for decision-making, easy-to-extract data, and built-in ITIL® processes.

Read more

Hollister
Case Study 2 min
Hollister Incorporated

Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.

Read more

London School
Case Study 2 min
London School of Economics

The LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the inflexible and outdated service management tools.

Read more

Laramie County School District
Case Study 2 min
Laramie County School District

As Laramie County School District prepared to implement a new enterprise resource planning system, SunGard®, they turned to Cherwell® Service Management to complement the new system with a ticketing solution for managing facilities work orders.

Read more

Jenny Craig
Case Study 2 min
Jenny Craig

Outdated systems plagued Jenny Craig with inefficient processes and created a lack of accountability. Without visibility, the company had no way to quantify the effectiveness or impact of their customer service. It was clear that Curves/Jenny Craig required a modern IT service management (ITSM) solution that could scale to meet their needs.

Read more

Dartmouth Hitchcock
Case Study 2 min
Dartmouth Hitchcock

With twelve different incident management systems and two regional help desks, Dartmouth-Hitchcock lacked the capacity to handle the Epic launch, much less support day-to-day operations moving forward.

Read more

thumbnail image for Charles Sturt University case study
Case Study
Charles Sturt University

Charles Sturt University talks about unified request management through Cherwell Service Management’s single self-service portal. Enabling a consistent, university-wide request management process improving efficiencies and user adoption across numerous business units.

Read more

P.F. Chang’s
Case Study
P.F. Chang’s

See how PF Chang’s used Cherwell to boost service desk efficiency and improve time to resolution across their 200-location restaurant chain.

Read more

thumbnail image for Making Work Flow with Marienhaus
Case Study
Marienhaus Unternehmensgrupp

Marienhaus Unternehmensgruppe talks about the challenges they faced before they decided to restructure their ITIL processes and how Cherwell with its flexibility and mobility helped in providing better, more efficient and client-oriented IT services while gaining maximal transparency for the organisations.

Read more

University of New Mexico
Case Study 2 min
University of New Mexico

University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.

Read more

thumbnail image for Anchor Hanover case study
Case Study
Anchor Hanover

Care and housing provider Anchor Hanover was looking to launch the new face of IT across the company, following its recent merger. It turned to Cherwell for both out of the box and customised solutions, with very positive results.

Read more

thumbnail image for BAM case study
Case Study
BAM

Tasked with bringing together its operating companies across Europe, BAM turned to Cherwell to help deliver this as well as enhance value and customer experience across the company.

Read more

Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

Read more

Texas Christian University
Case Study 2 min
Texas Christian University

To increase support of the Texas Christian University’s (TCU) continued growth—including multiple campus renovation projects— the TCU Information Technology department required a more comprehensive and powerful IT service management (ITSM) SaaS solution that could scale efficiently as the university expanded.

Read more

Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

Read more