Legacy Health card
Case Study 5 min
Legacy Health

The Legacy Health IT team transformed its service desk from a product-based to a service-based delivery system in just ten weeks with Cherwell's flexible configuration, integrated monitoring and management, and custom reporting.

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P.F. Chang’s
Case Study
P.F. Chang’s

See how PF Chang’s used Cherwell to boost service desk efficiency and improve time to resolution across their 200-location restaurant chain.

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Seattle Cancer Care Alliance
Case Study 2 min
Seattle Cancer Care Alliance

Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.

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Heidelberg Cement
Case Study
Heidelberg Cement

Sascha Wind talks about Heidelberg Cement's greatest challenge and how they use Cherwell to help pave the way for their 950 IT employees to improve efficiencies through automated processes.

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AgriBank
Case Study 5 min
AgriBank

AgriBank's IT team created a vision for a brighter future. AgriBank moved from manual to automated processes, improving customer service and business transparency.

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Utilize
Case Study
Utilize

Richard Burton, Technology Director at Utilize talks about how working with Cherwell has helped move the business forward, streamline its processes and bring it closer to its customers.

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Charlotte Mecklenburg
Case Study
Charlotte Mecklenburg Schools

Charlotte-Mecklenburg School District challenged its IT department to provide more value for customers with fewer resources.

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Dartmouth Hitchcock
Case Study 2 min
Dartmouth Hitchcock

With twelve different incident management systems and two regional help desks, Dartmouth-Hitchcock lacked the capacity to handle the Epic launch, much less support day-to-day operations moving forward.

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Texas Christian University
Case Study 2 min
Texas Christian University

To increase support of the Texas Christian University’s (TCU) continued growth—including multiple campus renovation projects— the TCU Information Technology department required a more comprehensive and powerful IT service management (ITSM) SaaS solution that could scale efficiently as the university expanded.

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Hollister
Case Study 2 min
Hollister Incorporated

Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.

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Banco Da Amazonia
Case Study
Banco Da Amazonia

Banco da Amazonia realized they needed an IT service management solution strapped with robust automation and customizable features to support their improved operations.

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Oklahoma Supreme Court
Case Study 2 min
State of Oklahoma

The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.

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Arriva
Case Study
Arriva

The Cherwell IT Service Management platform has enabled Arriva to unlock several powerful business advantages and over 20% of requests now come through the newly created customer portal. Hear how they have achieved centralised processes and united service teams, as well as very effective KPI and reporting systems.

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Semantic Systems
Case Study
Semantic Systems

Semantic Systems decided it needed a more mature and robust IT service management (ITSM) tool that provided improved ITSM process management, higher levels of flexibility, in-house configuration capabilities, better licensing options and greater security measures to segregate customer information.

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Laramie County School District
Case Study 2 min
Laramie County School District

As Laramie County School District prepared to implement a new enterprise resource planning system, SunGard®, they turned to Cherwell® Service Management to complement the new system with a ticketing solution for managing facilities work orders.

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University of New Mexico
Case Study 2 min
University of New Mexico

University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.

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