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Industry Solutions Overview

Make work flow.

Smarter service management solutions for every industry – including yours.

The needs and challenges of your business are unique, and so should your approach be to modernizing the service experience. Here at Cherwell, we understand the digital demands of your industry – just take it from our customers. Leverage our platform to build the right work flows for your business, elevate your user experience, and accelerate digital transformation throughout your entire organization.

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Featured Customers

Western Carolina University Logo

"Customer self-service, the knowledge base, customer satisfaction surveys, and data availability have raised our clients’ abilities to be effective in their jobs, relying less on the help desk itself. It has been a transformational shift on our university campus, contributing to a much higher satisfaction rating of our support unit as a whole." 

- IT Director

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Semantic Systems logo

"What really stood out for us about Cherwell Service Management is the tool’s incredible flexibility.”

Mr. Txema Taboas - IT Systems Manager, Semantic Systems

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Parkview Health logo

"Cherwell delivers ease-of-use, configurability, and flexibility for us to respond quickly to HIPAA requirements. Our experience with Cherwell Software and REM Solutions was 10 times better than the average customer service from our previous vendor.”

Rick Miller, Director of Information Systems

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Higher Education

Today’s students are digital natives, and academic institutions demand nothing short of complete digital transformation. Leverage Cherwell’s codeless, scalable, affordable, and easy-to-use platform to earn top marks from those you serve – from students, faculty, and staff to alumni and parents.

Learn more about Cherwell’s Higher Education Solution

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State and Local Government

Cherwell recognizes the challenges presented by today’s quickly evolving technologies and tightening budgets that make it hard to modernize service delivery at the federal, state, and local levels. Innovate faster, maintain governance (or control) and compliance, reduce costs, and promote engagement with our tried and true, simple, yet flexible centralized platform.

Read how government agencies are using Cherwell to modernize their service operations.

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Rapid innovations in healthcare technology are changing the nature of service delivery for modern hospitals and health systems. With Cherwell’s automated, collaborative, secure, and regulation-friendly service management platform, your IT team can keep pace with the advanced technology and front-line staff you support—contributing to your organization’s mission of delivering the best possible patient care.

Find out how hospitals and health systems use Cherwell to elevate their service delivery, from the waiting room to the ER.

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Managed Service Provider

Most MSPs are on a quest to develop new revenue streams and win new customers by investing in service delivery over the next 3 to 5 years. Cherwell can help your company extend its service desk capabilities with our 100+ pre-built, standardized mApps (Mergeable Applications). Your sales efforts could better accommodate customers with cloud, hosted, or on-premises options if you deploy one of our integrated packs for cloud services, such as those from AWS and Microsoft Azure.

Learn more about how Cherwell helps MSPs elevate their service delivery without huge amounts of development.

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