Upcoming Classes
Administration Foundations
Self-Paced
Accelerating Your Implementation
The Accelerating Your Implementation course provides the information about Cherwell® Service Management (CSM) your implementation team needs to be full partners in your CSM implementation.
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Video Learning Library
Adapting Form Layouts to Multiple Devices
Neil shows you how to modify your form layouts to adapt to different devices. Cherwell Service Management Version 9.3 allows snap-to-grid features as well as adaptive form layouts in forms and Dashboards to be used on any size screen.
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Video Learning Library
Adding a Chart to a Report
In this video, you will learn how to add charts to the Cherwell Report writer, both through the wizard and once in the designer.
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Video Learning Library
Adding Journaling to Task Objects
Learn how to add Journaling (history) to the Task supporting object and then make those journal records visible from the parent object that is using Tasks. Several ITSM processes in CSM use Tasks to support the process.
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Hybrid Classroom
Administration Foundations - Hybrid Classroom
Administration Foundations is a hands-on course for new Cherwell® Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system admins.
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Self-Paced
Administration Foundations - Self-Paced
Administration Foundations is a hands-on course for new Cherwell® Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system admins.
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Video Learning Library
Applying a mApp to a Globalized System
In this video series, developers teach the best practices for applying a Mergeable Application (“mApp”) to a Globalized Cherwell Service Management system.
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Video Learning Library
Applying Foreign Keys
This video covers examples of Foreign Keys, why you want leverage Foreign Keys, and how to configure Foreign Key’s on existing fields.
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Video Learning Library
Approvals from End to End
Don covers all aspects and options related to the CSM Approval engine, as well as methods for creating customer approvals, simple ways to set up and start an approval process, how to set up arbitrary approval chains, and more!
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Video Learning Library
Arbeiten mit dem Cherwell Blue Client (Out-of-the-Box)
Ziel dieses Kurses ist es, eine Übersicht über die Out-of-the-Box-Funktionalitäten in Cherwell Service Management, auf Basis der ITIL Best Practices, zu erhalten.
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Video Learning Library
Automating a Workflow (Beyond IT: Emerson Crane Hire)
In this recorded online workshop, Tino of Emerson Crane Hire demonstrates the complete non-IT system that automates and tracks a workflow that previously relied upon Excel and paper trails to quote, schedule and invoice for a crane operation business.
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Video Learning Library
Automating Quick Tickets
Don Lacasse builds automated actions through the sub-category fields. This process can automatically quick fill tickets for a quick classify process to save technicians time.
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Video Learning Library
Automating the On-Boarding Process
Brent will discuss the challenges he had to resolve, and the approach he took, and the benefits his organization are now experiencing due to the successful implementation of an automated employee on-boarding/off-boarding process.
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Video Learning Library
Automating with One-Step Branching
Danyda Feldman teaches the decision branching One-Step using a workflow of a welcome e-mail to new customers. She steps you through automating a welcome e-mail based upon the customer location using a branched One-Step.
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Video Learning Library
AWS Self-Service Provisioning
Learn how Dun & Bradstreet is using Cherwell Self-Service Portal to create and manage AWS instances providing a lean/Agile approach for development while maintaining cost, asset, and compliance controls critical to our business within a complex environment.
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Video Learning Library
Branding the Portal Hamburger Menu
In this video, you will learn about a new feature in 9.4, the ability to put your own branding on the hamburger menu for responsive screen sizing. Now you may add a logo for your mobile view.
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