Everbridge, Inc. is a global software company that provides enterprise software applications that automate and accelerate an organization’s operational response to critical events in order to keep people safe and businesses running. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber-attack incidents, over 3,300 global customers rely on the company’s SaaS-based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.

The company’s platform sent over 1.5 billion messages in 2016, and offers the ability to reach over 200 countries and territories with secure delivery to more than 100 different communication devices. The company’s critical event management and enterprise safety applications include Mass Notification, Incident Management, IT Alerting, Safety Connection, Community Engagement, Visual Command Center, Crisis Commander and CareConverge, and are easy-to-use and deploy, secure, highly scalable and reliable.

The Everbridge Cherwell Connector is designed to help customers to seamlessly manage their incidents through Everbridge. Customers will be able to create, update, resolve and close incidents in Everbridge from Cherwell incidents and change management requests. Additionally, they will be able to sync their Groups and Users data from Cherwell to Everbridge. They will also be able to watch Everbridge incident delivery details on the Cherwell applications.

There are 3 main functionalities/use cases included in this application:

  • Data sync - This is to send clients’ groups and users data to Everbridge so that correct recipients will be notified when an incident is launched by Everbridge.
  • Launching Everbridge Incident Notifications - This provides you the ability to trigger an Everbridge incident, based on defined conditions, from a Cherwell Incident or Change Request.
  • Update/Close Everbridge Incident Notifications – This provides you the ability to send out updates and closure notifications to existing Everbridge Incidents.